Issue: Users will receive the lite version of the app when they are using one of the supported carries listed below.
Supported carriers:
• TracFone®
• Net10 Wireless
• SafeLink Wireless®
• Straight Talk®
• Total Wireless™
• SIMPLE Mobile®
• Telcel® (US customers only)
• Page Plus®
• GoSmart Mobile®
• Walmart Family Mobile customers
What to do: Have the user clear app data.
Response:
Hi there,
Thank you for contacting CallDetector Support!
We are very sorry you're having this issue. We'd like for you to try clearing the app's data.
To do this, go to your mobile phone's Settings on your Android mobile phone and then go to Applications/Applications Manager- this is where you'll see a listing of all the downloaded apps on your system. Next, select the app (CallDetector), then select Storage, and tap the Clear Data option.
Please let us know whether or not this helps.
Thank you very much for the opportunity to be of service - look forward to hearing back from you soon!
Yours Respectfully,
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