Why is Basic Caller Information not working?

FirstOrion Support -

Please make sure you have an active 3G, 4G, or Wi-Fi connection at the time of the call. Basic Caller Information required a simultaneous voice and data connection. If you are on a CDMA (e.g. Sprint, Verizon) network you will have to be connected to 4G or Wi-Fi.

*Basic Caller Information is not available for every product or carrier

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